Chatbots continue to be a trendy tool for communication with the client. Especially those created using a neural network and capable of generating natural human speech. However, not all companies need such a complex tool, as it really requires large financial costs and a lot of time for development. It will fit well into large companies where the flow of requests is more than several thousand per day. For medium and small companies, simple bots with a pre-set scenario are more suitable. They also reduce the workload on operators and automate the process of communication and collecting feedback, but also do not require large costs and labor costs.
Multi-button for combining all channels on the site in one button
To transfer the client to a channel where he is already authorized, as well as to combine all widget icons in one place, you can use the spain whatsapp number data omnibutton. This is a free widget for the desktop and mobile versions of the site, which offers a choice of channels for communication at a boring moment. And thanks to stylish and laconic animation, it does not overlap the content of the site.
Managing the work process of operators
All companies work with requests from digital channels differently: channels have different tasks, a different number of operators are responsible for communicating with clients, and employees have different KPIs. LiveTex offers various tools connecting your own channel using the visitor api to control and manage the operator work process. Online monitoring for analyzing the work of operators in real time. With its help, you can understand which departments clients contact most often, whether operators have time to process the current flow of requests, etc. For prompt assistance with communication, for example, if you come across a difficult question, LiveTex offers a supervisor tool, with which you can write a hidden hint in the chat or transfer the dialogue to another specialist.
Analysis of the results of work in text channels
After implementing new channels, it is necessary to evaluate what benefits they brought to the company and whether the investments in their connection paid off. Several tools for analysis are available in the LiveTex personal account.
Analytics by key indicators:
- number of processed requests,
- customer satisfaction with the consultation,
- speed of processing requests,
- Operator online time.
The manager can also analyze the history of the dialogue to understand why sales are not growing or, on the contrary, what influenced business sale lead their growth. There is also a section with tags in the personal account, in which a diagram or graph (optional) is available for understanding/analyzing the most popular topics.