Please note that WhatsApp* mailings are a paid service. You can send messages to any numbers, even if the client contacted a channel not connected to LiveTex.
To send a mailing via WhatsApp*, verify your Facebook Business Manager** and register message templates. You can request a template registration form from your LiveTex personal manager.
After you complete these steps, go to the Outbox section and create a mailing. Enter the name, contact point. In the Audience field, insert the number or list of recipient phone numbers. Then select the template you want to use, click save and send the mailing to the recipients.
Tips from LiveTex on creating useful newsletters:
- Personalize your content by addressing customers by name. This will help establish a stronger connection and increase the thailand whatsapp number data effectiveness of your mailings;
- write briefly and clearly, avoid long and complex sentences;
- control the frequency of mailings, send only useful and relevant materials to avoid ending up in spam;
- use bright buttons or links to “nudge” customers to go to the site or fill out a form;
- test and analyze different formats and content to determine the best strategies for your audience;
- Take into account customer feedback, analyze their reactions and preferences to improve the content and effectiveness of mailings.
Consult clients on WhatsApp*
WhatsApp* can also be used to resolve technical issues and provide advice on frequently asked questions, such as:
- cost of services and goods;
- delivery and return conditions;
- placing an order;
- appointment booking, etc.
To do this, add WhatsApp* to your business sale lead website if you only use this channel, or combine several channels in an omni-button and transfer clients to the messenger.
The advantage of WhatsApp* for solving technical issues is that it is fast and convenient. In this channel, you can send files, screenshots and other materials that will help solve the problem.
Advice from LiveTex: to increase the response speed, automate communication using chatbots, especially if you know that most users contact you with the same questions. Bots will take on up to 80% of requests (according to LiveTex) and answer clients’ questions at night, on holidays and after work.
By the way, the bot will not forget to ask for feedback on the quality of service and will always be in a good mood
Benefits of WhatsApp* Integration via LiveTex
Seamless communication with clients
Let us remind you that the integration three types of chatbots for automating communication with clients of LiveTex and WhatsApp* allows you to quickly respond to user requests in the messenger. Messages from WhatsApp* and other communication channels come to the single interface of the Operator Workplace (OWP).