We continue to talk about how to effectively work with text channels of communication with clients. In the previous article, we talked in detail about which channels can be connected to LiveTex and how to decide on the choice of means of communication with clients.
In this article, we will share LiveTex tools that will simplify work with text channels, help improve the efficiency of operators and allow you to analyze the results.
Chat platform for unifying communication channels
For a new channel to become an effective tool, operators need to adhere to established service quality standards. To do this, a manager must have convenient tools for work, and a manager must have the ability to customize, analyze the service process and see the performance of each employee. Therefore, choosing a single service is an important task.
A chat platform is a solution that will sweden whatsapp number data combine all channels in one interface and help process requests from chats. Social networks and messengers professionally. The speed and quality of operators’ work, the ease of implementing channels into business processes largely depend on the functionality of the platform.
Operator’s workplace for efficient work of employees
The LiveTex chat platform offers its clients a comprehensive approach. For operators, there is a convenient application. For responding to Overcoming the language barrier Translator at RMO Live Tex requests, where all client messages from different channels are received. As well as a wide range of tools for speeding up responses and. Improving their quality. For example, template responses for frequently asked questions. Hot keys for calling commands, a timer and push notifications about the receipt of a new request, etc.
Customer card
This is a tool for collecting a customer contact base, which is always at the operator’s fingertips. With its help, managers can transfer business sale lead communication to the desired channel or use alternative communication. Channels if they do not receive a response on one of them.