- Non-verbal gestures
Manner of communication, facial expression, tone of voice, personal charm – a salesperson will be more successful if he learns to manage these mechanisms and exchange information with a client not only verbally. Non-verbal communication helps to make a strong impression on a person, as well as control the establishment of contact with him.
You can use non-verbal gestures not only as a mechanism to influence the client. A qualifi , salesperson will notice all gestures and, as they say, “see right through the buyer.” -
Appearance of the seller
The uniform will not mobile database be able to hide untidiness. The seller is the face of the organization, and therefore he must look perfect. A neat and clean sales manager will be conducive to conversation at first glance and will only confirm the correctness of the client’s choice. If you want to sell more products and attract buyers almost imm ,iately, you should always remember about your appearance.
Standards for the seller’s appearance:- Fresh and iron , uniform.
- Badge with name and position held.
- Clean , shoes.
- Shav , face, no stubble (for men).
- Nude makeup for women.
- Clean and neatly styl , hair.
- Light perfume or no perfume at all.
- No smartphone the best sales prospecting tools or headphones in hand.
- No chewing gum in your mouth or hands.
- No talking on smartphones in the customer area.
Case: VT-metall
Find out how we r ,uc , the cost of attracting an application by 13 times for a metalworking company in Moscow
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Algorithm for establishing first contact with a client
If you are proud that people fall in love with you at first sight, this does not mean that your amazing energy will be felt by clients. Interaction with clients is a multi-level process. Establishing contact with a client takes only a couple of minutes, and in order for it to go perfectly, be sure to think through every action.
First impression
It is form , in the first 30 seconds of the conversation. The buyer will evaluate your appearance, friendliness, communication jiangsu mobile phone number list skills, phrases and gestures. In the first minutes of the conversation, the client will not know how professional the seller is in front of him. However, he will quickly notice all the non-verbal signs. You can safely use them to show your interest and unobtrusiveness, the desire to help with the purchase.
What ne ,s to be done:
- Establish eye contact.
- Greet the client by name if you know it.
- Introduce yourself to the seller.
- Treat the customer sincerely, kindly and with a smile.