A basic channel that will suit any business. According to LiveTex, over 49% of requests come from the chat on the website. In it, you can consult clients who have asked a question. We recommend adding additional pre-chat fields to immediately collect client data and their requests. This way, you will definitely not lose the client’s contact.
To make the chat even more effective
LiveTex suggests adding retention scenarios. They help operators keep clients in the chat at a time when there is no opportunity to answer singapore whatsapp number data right away. These are automatic messages like “the operator is already rushing to you” or “the operator will answer you in a few seconds” that appear after 30 seconds (you can set any time) if the operator does not answer.
In addition, you can add a service quality rating to analyze the level of work of your operators.
Offline form
A lifesaver for those who cannot process requests 24/7, but do not want to lose valuable customer contacts. The offline form complements how to choose a chatbot for business? the chat for the site outside of working hours, collecting user data (name, phone, e-mail) and the purpose of the request. In your LiveTex personal account, you can set the time the form appears and the necessary fields for collecting information.
Request a call back
Don’t leave your clients without a familiar voice communication channel – the phone. For example, LiveTex offers two options with a callback service .
- Callback order form. This is a form that offers the site visitor to leave their contact information and a convenient time for communication so that the manager himself calls them back at the chosen time.
- X-widget. This is a widget that prompts the visitor to leave a phone number, and the system automatically connects him with an available company specialist within 28 seconds.
Social media
Most likely, you have a group in one or more popular social networks. Make them not only a place where you share news, useful posts, but also a way of convenient and fast communication with clients. Connect VKontakte, Odnoklassniki, Instagram*, Facebook* to the LiveTex chat platform so that all requests come to one application, and operators respond faster.
Messengers
In addition to social networks, use instant messengers: Telegram, Viber, WhatsApp**. This is a quick and convenient way to keep in touch with business sale lead customers, since most people constantly hold their phones in their hands and often check instant messengers. They are ideal for promptly resolving customer issues. In addition, according to a study by Statista, in 2023, the average open rate of messages in instant messengers was 91%, which indicates a high probability of users reading messages.
Chat in a mobile application
If you have your own mobile application, we recommend adding a chat to it. This is a quick way to contact the company and resolve a customer’s issue in a couple of minutes, without having to look for other communication channels.
Chat in a mobile application is especially relevant for companies operating in finance or retail and other areas where it is important to resolve a customer’s problem as quickly as possible.
E-mail channel
Email remains the traditional way of communicating with the company. It is suitable for communicating with clients on non-urgent issues, as well as for collecting feedback on the company’s work. Along with other channels, all messages from email are sent to the operator’s single application, where the manager sees them.
Integration of the email channel with the LiveTex chat platform allows you not to lose requests. When a client contacts through this channel, he automatically receives a letter in response stating that his request has been accepted. Thus, the client knows for sure that he will receive a response soon.If your company has already created and configured its own channels of communication with the client, then they can be easily combined with others on the LiveTex platform using the Visitor API.