Overcoming the language barrier Translator at RMO Live Tex

We know that many of you have been waiting for this new feature . We are happy to share the news that a translator is now available in the operator’s workstation! You will no longer lose potential clients due to the language barrier. With the LiveTex translator, you will not have to use third-party translation services and waste valuable time on responses or even hire local specialists to respond to messages from other countries – the operator will be able to give a high-quality response in any language.

 

When a new message is received in the RMO, the translator automatically determines the language of the user’s request and, if necessary, provides the operator with a translation in the form of an internal message that the client sees.To respond to the operator, simply saudi arabia whatsapp number data write the text in your native language, click the “translate” button and send the message in the desired language. Please note that when responding, the language in the translator is selected automatically depending on the language of the client’s message.

You can purchase a package of 500 thousand, 1000 thousand, 3000 thousand characters on any tariff. To do this, simply write to your personal manager, and he will help you choose the right option for you.

Video instruction: how to connect and configure a scenario chatbot from LiveTex

The script (or push-button) bot, easy to develop and convenient to use, is one of our clients’ favorites. It has a clear interface with buttons that allow users to perform target actions in two clicks.

You can read more about setting up, connecting benefits of chatbots for support automation and all the capabilities of the script chatbot in our knowledge base.

We have also prepared a video instruction in which we talk about the main points of setting up a script chatbot:

• how to add buttons
• how to work with script branches
• how to add a link to a website or another page to a bot
• told how to connect a bot to the LiveTex platform

Subscribe to our YouTube channel to stay up to date with new videos.

We also remind you that we offer a service for bot setup by our specialists. For more details, contact our managers in any convenient communication channel.

Case Dostaevsky: how a service increased operator productivity by 15 times using a website chat

Have you read our new case?

In it, we told how the popular food delivery service Dostaevsky increased the productivity of operators by 15 times with the help of business sale lead our chat platform, and also:

• transferred communication with clients to a digital format and unloaded the telephony;
• organized the work of operators with text channels in one place and improved the quality of communication with clients;
• implemented tools for analyzing the work of operators to control KPIs;
• implemented tools for managing the work of support service employees and operational assistance.

Click  on the link to find out more details.

Digest of the latest from our blog

We have collected a digest of fresh articles about customer service in our blog:

How to organize the management of employees’ work in a contact center

Methods for increasing the engagement of contact center employees

Analysis of performance indicators in text channels

Identifying customer needs in text channels: what it is, how and why

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